Mozilla, the company behind the web browser Firefox, is accusing Microsoft of discouraging users from changing default applications in Windows 10.
Microsoft’s latest operating system, released this week, changed the way to set preferred applications for Internet browsing, calendar and other apps. Now a user has to work through more options and pages to make basic changes.
The move drove Mozilla CEO Chris Beard to pen an open letter to Microsoft CEO Satya Nadella, urging the company to respect user choice.
“It now takes more than twice the number of mouse clicks, scrolling through content and some technical sophistication for people to reassert the choices they had previously made in earlier versions of Windows,” he said in the letter. “It’s confusing, hard to navigate and easy to get lost.”
Microsoft released a statement of its own, asserting that they give users ample chances to set their preferences.
“During the upgrade, consumers have the choice to set defaults, including for web browsing. Following the upgrade, they can easily choose the default browser of their choice,” the company said so.
But a Mozilla video tutorial underscores how much harder it is to change preferred apps.